Where can the orders be shipped to?
We are proud to support domestic operations and ship to customers across the entire United States, including Alaska, Hawaii, and U.S. territories. While we’re thrilled to have you here, we regret to inform you that we do not cater to international orders at this time. Thank you for your support, and we hope to deliver an exceptional experience for you.
How long will it take to deliver my package?
Our store’s order processing time ranges from 1 to 2 business days. Our order cut-off time is 5:00 PM (EST), Monday through Friday. Orders purchased after 5:00 PM (EST) on Friday will be processed and shipped on the following business days (postponed for holidays).
Suppose the order processing time is longer than 10 business days without special notes. In that case, we have two processing options: one is to refund directly without shipping, and the other is to arrange a shipment as soon as possible and offer a $5 coupon as compensation.
We exclusively utilize USPS for all orders, which typically takes about 2 to 5 business days for transit. Therefore, the estimated total delivery time is generally 3 to 7 business days. Note: Please double-check whether your shipping information is correct before checking out, as it cannot be changed once the package has been dispatched.
Who will pay for shipping?
We are happy to provide Free Standard Shipping (via USPS) on all orders site-wide, with no minimum purchase required.
Who will be responsible for sales tax?
Customers are not responsible for any taxes; the merchant bears all sales taxes.
How do I track my order?
Please contact customer service for order tracking information after your package has been delivered to the carrier.
What if I don’t receive the products for a long time?
Please first confirm whether your shipping information was filled in correctly. If the provided shipping information is incorrect, the customer will be held responsible. If your shipping information is correct and you still have not received your product more than 60 natural days after shipping, you can choose to receive a full refund or have the product reshipped.
What if the products are lost in transit?
While we cannot be held directly responsible for packages lost or damaged in transit, we will do our best to assist you in resolving the issue. Please get in touch with us at +(1)(571) 723-6818 or help@coostoday.shop with any concerns, and we will work closely with the carrier to find a resolution. Note: We are not responsible for incorrect shipping information provided by the customer. Please ensure that your shipping address is correct before submitting your order.
Get in touch
If you have any inquiries regarding this policy, don’t hesitate to reach out to our customer service team at +(1)(571) 723-6818.
